Last updated: 01.09.2025
1. Information we collect
We may collect and process the following types of information:
-
Personal details: name, email address, phone number, postal address.
-
Booking information: stay dates, preferences, payment details (processed securely via trusted providers).
-
Communications: messages or enquiries you send us by email, website forms, or phone.
-
Technical data: IP address, browser type, device information, and browsing activity on our website (via cookies and analytics tools).
2. How we use your information
We use your personal information to:
-
Process and manage bookings for your lodge stay.
-
Communicate with you regarding reservations, enquiries, and customer service.
-
Improve our services and website experience.
-
Send updates, offers, and relevant information (only if you’ve opted in to marketing).
-
Comply with legal obligations (such as record-keeping or safety requirements).
3. Sharing your information
We respect your privacy and only share information when necessary. We may share your information with:
-
Service providers: trusted partners who help operate our booking system, process payments, or provide IT support.
-
Legal authorities: if required to comply with law, regulation, or to protect our rights.
-
Analytics/marketing tools: third parties (such as Google Analytics) that help us understand and improve visitor experiences.
We do not sell or rent your personal data to third parties.
4. Data storage and security
We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.
-
Your payment details are processed securely through trusted payment providers and are not stored by us.
-
We store personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless longer retention is required by law.
5. Your rights
You have rights under data protection law, including:
-
Access – request a copy of the information we hold about you.
-
Correction – ask us to correct or update your details.
-
Erasure – request that we delete your information when it’s no longer needed.
-
Restriction – limit how we use your information.
-
Objection – opt out of certain uses, including direct marketing.
-
Data portability – request a copy of your data in a portable format.
To exercise your rights, please contact us (details below).
6. Cookies and tracking
We use cookies to improve your experience on our website. For more details, please see our Cookies policy.
7. Third-party links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of those websites, and we encourage you to read their policies.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
9. Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: admin@fronteifi.co.uk
Phone: 07795 121 181
Address: Fronteifi, Cardigan, SA43 2LD